ASSOCIATES

Leapfrog works with a network of seasoned consultants to provide additional services to support your organization:

In addition to consulting, Leapfrog Consulting can provide design and delivery of training (including customized
trainings, and Training the Trainer models) in the areas of:

Resumes for each Senior Associate are provided below.

Resume: Miriam Abrams

QUALIFICATIONS

Miriam Abrams has more than twenty years of senior level experience and consulting with non-profit organizations. She has had her own consulting practice for the past eleven years, focusing primarily on organizational development, strategic planning, board development and meeting and retreat facilitation. Organizations of all sizes have been re-energized, achieved renewed focus and direction, and developed concrete action plans, working with Miriam. She has developed award-winning programs with proven effectiveness, regarded as national models in their field and also provides training in communication, board development and role, project management, fundraising strategies and institutionalizing multiculturalism. Her workshop at The Management Center’s “Best Practices” Conference, entitled “Myths and Reality: Boards, Why Bother?” was filled to capacity. Her article “A Community Dimension: The Clash of Class” was published in Arts Boards: Creating a New Community Equation, published by ARTS Action Issues. Her clients have included Cal Performances, Davis Street Family Resource Center, Kehilla Community Synagogue, WritersCorps, San Francisco Art Commission, Pacific Bell, and Support Network for Battered Women.

Formerly the Executive Director and co-founder of The Women's Philharmonic, Ms. Abrams was an affiliate consultant with The Management Center and former planning consultant with the National Endowment for the Arts and the American Symphony Orchestra League.  She has led multicultural strategic planning processes and is a consultant with Diversity Matters. She is also a mediator for Berkeley Dispute Resolution Service and Conciliation Forums of Oakland. 

Miriam is the recipient of the “Local Hero” Award from KQED and The Women’s Foundation of California; American Symphony Orchestra League’s Helen M. Thompson Award for outstanding orchestra leadership; and the Koret Israel Prize, and was selected to lead a delegation of artists to the former Soviet Union as part of the American Center for International Leadership.

EDUCATION

B.A., Oberlin College

Additional Training: Planning, Facilitation, Management, Multicultural Training, Staff Relations, Fundraising

AFFILIATIONS

Bay Area Organizational Development Network

Diversity Matters

Visions, Inc.

Management Center

Corporate Scenes

AWARDS

• “Local Hero” Award from KQED and The Women’s Foundation
• Helen M. ThompsonAward for Outstanding Orchestra Leadership from American Symphony Orchestra League
• The Koret Israel Prize
  
  

SAMPLE CLIENTS

Resume: Roberto Almanzan 

Professional Expertise

Diversity & Inclusion

• Designs and delivers customized programs on strategic diversity initiatives and developing inclusive environments in public and private organizations
• Delivers train-the-trainer programs for internal diversity practitioners
• Leads workshops on multicultural competencies for service oriented professionals
• Facilitates dialogue on diversity issues in community and university settings

Communication, Team Building & Conflict Management Skills

• Delivers training on effective cross-cultural communication
• Facilitates workshops on team building & diversity
• Presents workshops on managing conflict in diverse environments

Multicultural Coaching & Mentoring

• Coaches and mentors individuals on cultural diversity in organizational settings
• Works with individuals on cultural and ethnic identity issues and interplay with dominant culture

Education & Training

M.S.      Counseling with an emphasis on Cross-Cultural Issues, California State University Hayward (CSUH)

            Pending certification in Training and Development from CSUH

B.S.      International Relations from Stanford University

Other:   Extensive training at StirFry Seminars, Summer Institute for Intercultural Communication, Community at Work, VISIONS, Inc.

Consulting, Training & Teaching Highlights

2003-2004                      Contra Costa Crisis Center

Delivering extensive diversity and cultural competency training for staff and facilitating a strategic planning process with a focus on improving services for people of color in the county.

2003-2004                      Wright Institute

Taught Multicultural Clinical Awareness course to first year students in a clinical psychology doctoral program. This is the core multicultural course in the Wright Institute’s emphasis on preparing clinicians to work and communicate competently with diverse communities in the healthcare field. Nevitt Sanford, a pioneer in integrating social issues and clinical psychology, founded the Wright Institute in 1968.

2002-2004                      British Petroleum

As a lead facilitator of a team of internal and external consultants, designed and facilitated two day regional summit meetings on race and ethnicity at various locations in the U.S. Using the Color of Fear 2: Walking Each Other Home diversity video, facilitated dialogue among participants regarding the impact of race and ethnicity on the experiences of individuals in the work environment. Focused on action steps to create more inclusive environments. Trained participants on skill building diversity activities that they can take back to their work sites and present to their teams. Facilitated a day long dialogue with a racially diverse group of nine BP employees that was filmed to provide BP with proprietary videos for internal communications on inclusion and education on how race impacts our experiences.

1998 - 2002                    Municipal Railway of San Francisco

Delivered training sessions focused on lowering employee stress, improving customer relations and internal communications. Training modules covered communication, conflict management, team building and diversity skills. Follow up assessment indicated lower passenger complaints and higher positive ratings for transit operators by riders. Absentee rates and health costs showed declines. Designed and delivered Train The Trainer Program for Muni’s internal trainers to enable them to deliver these training modules; coached and mentored Muni trainers.

2001-2002                      SAFECO

Delivered several three-day Train-The-Trainer programs for personnel charged with delivering a one day diversity training focusing on race and ethnicity for all employees. Using the diversity video, The Color of Fear, training focused on facilitating dialogue and interactive learning activities to value and affirm diversity in the work environment and in customer relations.

2001-2002                      JPMorganChase

Delivered a series of one-day diversity training modules for Chase Bank employees in Houston and Dallas. Included training for a group of key executives functioning as mentors to women and people of color in the organization. Delivered a four day Train-The-Trainer Program for internal consultants and trainers.

2001-2002                      Kaiser Permanente

Conducted an assessment of the diversity climate in a department by reviewing documents, administering individual interviews and conducting focus groups. Delivered assessment report with findings and recommendations.

2000-2002                      Family and Children’s Services, Alameda County, CA

Provided training on cultural competency for employees and associated individuals participating in Family Group Decision-Making. In The Family Conference, families and community members were brought together to collaborate on decisions and create plans to protect and support children at risk of being placed in foster care.

2000-2001                      Shell Oil Company

Facilitated one-day seminars for various Shell business units in Louisiana and Texas on how race, ethnicity and gender affect communication, behavior and relationships. Focus was on increasing awareness and sensitivity to the effect of covert and unintentional behaviors in cross-cultural communication and on diversity skills to promote inclusive workplaces. 

2000-2001                      DrawBridge

Provided consultation and training on diversity issues for this nonprofit whose mission is using art to work with homeless children. Consulted on how to increase diversity among staff and volunteers, provided diversity training for staff and volunteers and training for directors of similar nonprofits in other communities nationally, i.e. Houston, Chicago, etc.

1995-Present                 Colleges & Universities

Guest lectured, facilitated discussions and taught classes on diversity issues and cultural competency at San Francisco State University, Harvard Graduate School of Education, University of California at Berkeley, Wright Institute, University of Illinois, California State University at Hayward, John F. Kennedy University, St. Mary’s College, New College and other educational institutions.

Films, Television and Publications

• Unheard Voices, 1992. Narrator for documentary on how the civil war impacted civilians in El Salvador.
• The Color of Fear, 1994. Key participant in award winning film on racism. Probably the most widely used film in educational institutions, government agencies and corporations for education and training on diversity/inclusion
• The Macho Mystique, 1996.  Latinas/Latinos discuss meaning of machismo.
• Making Peace: Facing Racism, 1997.  Key consultant to film producer. Member of facilitator team of three-day unlearning racism workshop filmed for this documentary.  Shown nationally on PBS in 1998.
• Walking Each Other Home, 1998.  Group participant in award winning film on racism.
• Boys Will Be Men, 2001. Consultant to producer/director. Film on challenges that boys face in becoming men and innovative approaches to assisting boys in their development.
• Race — A Dialogue, 2003. Facilitated a racially diverse group of nine BP employees in a filmed dialogue on race. Film used internally to promote authentic conversations on race focusing on expanding cross-cultural relationships and augmenting inclusion.
• Television appearances on People Are Talking, a San Francisco area program, and nationally on the Oprah and Donahue shows.
• Making Peace: Facing Racism Program Guide: A Facilitator’s Guide for Discussion Groups After Viewing Making Peace: Facing Racism. Berkeley, CA: Moira Productions, 1997.

Partial List of Clients

Corporations & Government

Amdahl. Santa Clara, CA

Chase Bank, Houston & Dallas

City of San Luis Obispo, CA

Family & Children Services, Alameda Co., CA

Office of Education, San Luis Obispo County, CA

Sears, Chicago

Santa Clara County Social Services

Shell Oil, Houston & New Orleans

Solano County Mental Health, CA

Walt Disney World, Orlando

Whirlpool, Benton Harbor, MI

Xerox, Rochester, NY

Resume: Terry Berman 

Terry Berman brings 20 years of experience in the field of multicultural training and consultation. with in the public and private sector Ms. Berman is a West Coast consultant with VISIONS, Inc., a nation-wide consultation and training firm specializing in providing concrete, organizational development strategies for working in a multicultural society.

As a principal with Diversity Matters, Ms. Berman brings expertise in organizational development, leadership development, mediation/ conflict resolution and training for trainers.

As the former Director of Training for the Multicultural Training Resource Center, she designed, implemented and coordinated a wide variety of services to address workforce diversity and multicultural management initiatives. She also developed a consultant pool by implementing a Training of Trainers program.

Ms. Berman holds an MA from San Francisco State University. She holds a BA from New College in San Francisco.

A native of South Africa, she has lived in England and has been a San Francisco Bay Area resident since 1977.

Partial Client List

• American Friends Service Committee
• BAYAC-Americorps
• City of Seattle Department of Neighborhoods
• CORA (Communities United against Relationship Abuse)
• Conciliation Forums of Oakland
• Contra Costa Crisis Center
• Davis Street Community Center
• Elder Abuse Prevention
• Foundation for Osteoporosis Research and Education
• Marin Community Foundation
• New Connections
• Seattle Housing Authority
• Support Network for Battered Women
• The Wellness Community

Resume: Arina Isaacson

Resume: Tomi Nagai-Rothe

Tomi Nagai-Rothe is an organizational consultant, graphic facilitator and information designer. She works with organizations in the public sector who are creating coalitions and collaborative networks, developing compelling visions of the future and inventing new ways to work in their field. With her clients, Ms.Nagai-Rothe uses large scale graphics which enable groups to literally "see what they mean," offering a whole systems view. She joined the Grove Consultants International in 1988 and works as a senior consultant.

Her current work explores the relationships between personal, organizational and social change. Ms.Nagai-Rothe’s recent clients include The David and Lucile Packard Foundation, The Office of Indian Education Programs (Bureau of Indian Affairs), The National Breast Cancer Coalition, and Duke University.

Ms. Nagai-Rothe has worked as an affiliate of the Institute for the Future as a contributor to the Outlook Project, which investigated information technologies and the changing needs of organizations in the global business environment. She was a contributor to two books developed from the project - Leading Business Teams (Addison-Wesley) and Globalwork (Jossey-Bass).

Tomi Nagai-Rothe received a BA from Oberlin College in East Asian Studies and Creative Writing. For the past 16 years she has practiced Shintaido, a Japanese spiritual martial art form, and is an internationally certified instructor at the second degree black belt level.

(Partial list of client work)

Graphic Facilitation and Consulting:

2004       The Natural Step – Interactive workshop and visual materials design

2003       Poston Internment Camp Restoration Project – Strategic Visioning Session for Colorado River Indian Tribal and Japanese American stakeholders, as well as local residents and preservationists

2003       Farallones Marine Sanctuary Association – Strategic Visioning Session for the annual Board Retreat

2003       Community Technology Foundation of California — Faculty member of the ZeroDivide Fellowship – a leadership program for grassroots community leaders in California. Process design and graphic recording

2003       National Breast Cancer Coalition, Aspen Think Tank Meeting. Sixth year of co-facilitating NBCC’s strategic direction-setting retreat

2002       Gila River Indian Reservation, Community Education Vision – Pubic Meeting – developed vision and strategies for education at Gila River during a public workshop.

2002       National Breast Cancer Coalition, Aspen Think Tank Meeting – co-facilitated an annual meeting of leaders from patient advocacy, industry, government, academia, and medicine

2001       Golden Gate National Park Association, Community Programs Retreat – co-facilitated, with a strategy retreat for managers in the community programs department

2001       Bureau of Indian Affairs, Office of Indian Education Programs, “OIEP 100” national leadership meeting – developed 5 year strategic focus with 100 + senior organizational leaders

2000       Hewlett-Packard – co-facilitated a strategic visioning day to develop an e-Inclusion vision for Carly Fiorina’s staff 

Design and Production of Graphic Maps and Displays:

2004       Women’s Funding Network – Social Change Measurement Tool Model graphic and an environmental map (and template) of the context for social change

2003       Kalihi Palama Health Center – 23 foot history map of the health center’s 30 year history presented at the All Staff Retreat

2002       David and Lucile Packard Foundation – history and future maps for the Organizational Effectiveness group

2000       Nikkei 2000 (in San Francisco) – plenary session wall graphic summarizing the conference conclusions

2000       David and Lucile Packard Foundation – map of Arts Program initiatives

Graphic Recording:

2004       Microsoft, Government Leaders Forum

2000       Hewlett-Packard, Marketing Managers Council meetings

2000       Sequoia Union High School District – Strategic Visioning Session

1997       The J. M. Smucker Company – Annual retreat for the top 120 managers

1996-97 Hewlett-Packard, Corporate Product Marketing, Marketing Managers’ Council and Core Advisory Council meetings

1996       Hewlett-Packard, North American Distribution Organization, –large scale change conferences

Learning Materials, Instructional Design:

1999       The Grove Consultants International, Personal Strategic Visioning – developed agenda design and materials for corporate and public workshops. Early version of the current “Compass” product

1994       3Com Corporation – "Strategies for Jump-Starting Trans-Boundary Teams" – set of team practices for global teams drawn from interviews, and made available to teams through Lotus Notes

1992-93           Contributor to Globalwork: Bridging Distance, Culture and Time by Mary O'Hara Devereaux and Robert Johansen from Jossey-Bass, Inc.

1992       Contributor, Business Teams Crossing Cultures and Supporting Organizational Learning for the Institute for the Future, Groupware: Outlook Project

Training/Teaching:

2004       Principles of Graphic Facilitation Workshop for the Grove Consultants International

2003       Cabrillo College, Digital Bridge Academy – one day workshop on basic facilitation and recording for academy students

2002-3    Principles of Graphic Facilitation Workshop for the Grove Consultants International

2002       Strategic Visioning Workshop for The Grove Consultants International

2000       California Association of Student Councils – graphic display design and production workshop (two sessions)

*Group Graphics® is a system of text/graphic elements and frameworks which help make work processes explicit and allow people to "see how to work together."

Resume: Karen Ijichi Perkins

QUALIFICATIONS

Ms. Perkins has a wide range of experience working with a variety of groups as a group leader, facilitator, technical advisor, and team member for business planning, work flow analysis, marketing, training, and project management. Clients include a range of organizations: State and county health agencies, community health centers, private health plans, and non-profit community organizations. In each role, she demonstrates an understanding of group dynamics, change management, and communication processes. She has effectively applied these concepts and principles to assist clients in developing goals and objectives, formulating advocacy and policy strategies, and producing complex work products. Other activities include research, demographic and geographic analysis, proposal and grant development, and preparing and delivering reports and presentations to CEO level management.

EMPLOYMENT

10/03-Present:         Leapfrog Consulting, Oakland, CA

                                    Senior Consultant

9/94-10/03                Fox Systems, Inc., Scottsdale, AZ

                                    Project Manager/Senior Consultant

7/92-9/94                   Sweet Potatoes, Inc., Berkeley, CA

                                    Business Development and Marketing Manager

8/89-7/92                   San Francisco Newspaper Agency

                                    Marketing Research Analyst

6/88-8/89                   United Way of the Bay Area

                                    Research Associate

SKILLS SUMMARY

Business Planning

• Implement and conduct team and consensus building activities and convene strategy development meetings to develop mission, vision, and value statements,  reach consensus on strategic and operational priority areas, formulate advocacy and policy strategies to implement defined goals, develop goals and objectives to improve organizational effectiveness and business practices
• Direct business planning for evaluation review processes for a variety of system and programmatic procurement projects
• Feasibility studies and work flow and business process requirements analyses to procure management information systems
• Strategic planning, including research, including surveys, focus groups, and personal interviews
• Develop presentations and documents for organizations

Facilitation

• Conduct sessions with staff to evaluate proposals received (types of proposals include information systems procurement, youth services, and social services)
• Task Force Work Groups

Marketing and Proposal Development

• Research
• Proposal development
• Communications

Training

• Develop and conduct training and workshops for implementation of a new information system that affect major business processes
• Create media resource and training manual for advertising staff and public
• Curriculum development

Project Management

• Supervise consultant teams
• Develop and maintain workplans to control project budget and hours
• Serve as liaison between the client contact, staff, and consultants
• Manage project budgets

SAMPLE CLIENTS

Alaska Division of Medical Assistance

Asian Community Mental Health Services

California Department of Corrections, Health Care Services, Pharmacy

California Department of Health Services, Cultural and Linguistic Standards Task Force

Georgia Department of Medical Assistance

Kaiser Foundation Health Plan, Member Services Department, East Bay Service Area

L.A. Care Health Plan

Los Angeles County Department of Health Services, Public Health

Louisiana Department of Health and Hospitals, Office of Public Health, WIC Nutrition Services

Maricopa County (Arizona) Managed Care Systems

New Mexico Department of Health

North Dakota Division of Mental Health and Substance Abuse Services

Oakland Fund for Children and Youth

Orange County Health Care Agency - Behavioral Health

PCS Health Systems

The Sycamores

Education

M.B.A., San Francisco State University, San Francisco, California

Teaching Credential, University of California, Berkeley, California

B.S., University of California, Davis, California